Security

Safeguarding Your Trust: Our Commitment to Security

Keeping Your Money Safe

Learn how our advanced security measures ensure the safety and availability of your money in an ever-evolving digital landscape.

Asset Storage
To minimize risks, we keep the majority of our assets offline. This protects our resources from threats like cyber-attacks and technical failures, ensuring operational security and stability.
Zero-Knowledge Policy
This policy ensures no internal actor has enough information to compromise the production ecosystem. All risk is isolated on an HSM provided by our trusted SOC 1-2 certified partner. Direct access requires physical presence by multiple EZO executives.
Keyless Operations
Our new architecture eliminates the need for clients' internal digital wallets to have private keys. They function as standard on-chain wallets without the ever-growing risk of key management.
No Fractional Reserve
Your money remains entirely yours, and always at your disposal for direct access. By avoiding fractional reserve practices, we ensure your funds are always fully available and secure.
Continous Monitoring
Our customers are at the core of our operations. We use custom-tailored monitoring tools to detect and respond to security threats in real-time, ensuring their safety and security.
Employee Training
EZO offers regular security training for all employees, from support agents to senior engineers and executives. These programs educate staff on best practices for maintaining a secure work environment.

Keeping Your Account Safe

Explore our comprehensive safeguards designed to prevent unauthorized access to your account and ensure its security at all times.

Encryption in Transit
By employing industry-standard encryption protocols to secure your data in transit, we render it indecipherable to malicious actors. This ensures the integrity and security of your information, safeguarding it from potential threats.
Our systems continuously learn from your financial behaviors to detect anomalies that may indicate account takeovers. Detecting suspicious activity triggers a series of security checks, ensuring your assets remain safe from malicious actors.
Device Fingerprinting
We use advanced device fingerprinting to prevent access to your EZO account from unfamiliar devices, triggering security checks to keep your assets safe from malicious actors. If your own device behaves unusually, indicating a potential compromise, we will notify you as well.
Multi-Factor Authentication
We employ multi-factor authentication mechanisms to enhance account security and prevent unauthorized access to user accounts.
Real-Time Notifications
Our customers are at the heart of everything we do. We employ continuous monitoring tools and technologies to detect and respond to security threats in real-time.
Regular Security Audits
EZO conducts regular security audits and assessments to identify and address potential vulnerabilities. This proactive approach ensures robust defenses and maintains high security standards.

Keeping Your Data Safe

Explore our stringent measures to protect your personal data, ensuring privacy and identity protection in all our services.

Encryption at Rest
We encrypt your personal data before it is stored on any of our systems, using industry-standard protocols to make it indecipherable to malicious actors. This proactive measure ensures your information remains confidential and safe from unauthorized access.
Data Privacy Compliance
Our policies and procedures are designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
Data Retention
We only retain minimal data about you to ensure a proper user experience. Additionally, any archived data can only be accessed in the presence of multiple executives, ensuring stringent security and confidentiality.

Your Role in Security

While we take extensive measures to protect your information, you also play a vital role in ensuring your security:

Strong Passwords
Use strong, unique passwords for your EZO account and other online services.
Multi-Factor Authentication
Enable MFA for an extra layer of security. This requires a code from your phone in addition to your password.
Update Your Information
Keep your contact information up-to-date so we can reach you in case of any security issues.
Report Suspicious Activity
If you notice anything unusual or suspicious, please report it to us immediately.

Frequently Asked Security Questions

How does EZO protect my personal and financial information?

We use a combination of industry-standard security measures, including encryption (both in transit and at rest), secure infrastructure, strict access controls, and regular third-party security audits. We also follow best practices for data privacy and comply with all relevant regulations.

What happens if there's a security breach at EZO?

In the unlikely event of a security breach, we have a robust incident response plan in place. We will immediately investigate, take steps to contain the breach, and notify affected users as required by law.

Does EZO share my data with third parties?

We only share your data with trusted third parties who provide essential services to us, such as payment processors. We never sell your data to advertisers or other companies. You can learn more about how we handle your data in our Privacy Policy.

How do I report a bug?

At EZO, the security of our platform and users is our highest priority. For information on how to report a security vulnerability, please follow this link. You will find instructions allowing you to directly reach out to our security team for further investigation. Please be as detailed as possible when describing the issue.